| Voice
Course
This
Voice Course offers techniques to help keep an individual from
experiencing laryngitis or vocal fatigue when talking to customers
on the telephone or in various work environments everyday, all
day long. Useful for anyone who depends upon their voice to make
their living, 11 techniques such as what to do instead of excessive
throat clearing or coughing are taught, then 21 techniques for
how to improve the speaking voice are given. A brief overview
for a public speaking presentation is also outlined.
Foreign
Accent Modification
Course
This Foreign Accent Modification Course is designed to
go beyond other available American English consonant and
vowel sound materials. This more encompassing course also
includes monitoring one’s rate of speech, common
American English language issues such as intonation, idioms
or pluralization, as well as general American telephone
skills. Techniques are included to help employees remember
to use what has been learned in this course to the daily
work setting.
Consonants
Course
This Consonants Course presents in-depth training in all American
English Consonantal sounds for the individual sounds through
complex sentence activities.
Telephone
Skills Course
This Telephone Skills Course gives training for people at
all levels of the company's organization in proper American
telephone skills and usage in the United States. Employees
can listen to your customers to better convey
information over the telephone about your company’s
services or products.
Americans
with Disabilities Act (ADA) Course
This ADA Course is designed to help employers meet the speech,
language, and hearing needs of their customers and
employees. Today’s diversity among staff and
customers can lead to misunderstanding causing inefficiency
and offense. This course focuses on informing management and
employees on how to treat other employees or customers
who have speech, hearing, or language difficulties.
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