Overview of the Telephone Skills Course
This Telephone Skills Course is designed to train people at all levels of the company's organization in proper telephone etiquette and usage in the United States. This is accomplished by noting the skills involved in placing and receiving calls, using voice mail or answering machines, and through practice exercises with writing down names, telephone numbers, telephone messages and messages from foreign speakers. Obviously, this material addresses the common complaint, "No one has any manners on the telephone anymore." Some general sales techniques such as getting past secretaries who are screening calls, dealing with "call backs" or "the final call," and proper cell phone usage are discussed. This quick Course, which is completed in just a few hours will undoubtedly provide at least one new idea for telephone usage that you have not considered. Developed with actual recorded sessions, this Course will provide you with a more cost effective and time managed method of learning better telephone techniques. You may complete each level at your own pace and time schedule. Audio and visual materials are provided online, in real-time step-by-step sessions.

Note: Speech-language pathologists may wish to refer clients to this course if: clients cannot afford to see you for face-to-face services in the near future, you cannot schedule clients into your caseload in a timely manner, you would like your clients to have some training before you begin working with them, or you would like to give your clients a resource for reinforcement after you have worked with them.

Determining your Need for the Telephone Skills Course
This Telephone Skills Course is designed for a variety of employees. Good telephone skills are essential for the first contact people answering the company's telephone. People from another country obviously need to learn appropriate American telephone usage. People who use telephone sales profit from the training tips information. Employees expected to improve their company's "bottom line" should take this Course. Those who have taken the Foreign Accent Modification (Foreign Accent Reduction) Course may wish to take this Course, also, as it will provide additional expansive materials in telephone skills.

Structure of the Course
This Course requires only a few hours to complete. You may cover this Course all in one session or section-by-section. This Telephone Skills Course encompasses a wide range of materials done as an overview. Downloadable handouts made available for your later, private, in-depth study are designed to be kept for future reference after this Course has been taken. It is the learner's responsiblity to download them during the time allotted before the Course's expiration.