Voice Course
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This Voice Course offers techniques to help keep an individual from experiencing laryngitis or vocal fatigue when talking to customers on the telephone or in various work environments everyday, all day long. Useful for anyone who depends upon their voice to make their living, 11 techniques, such as what to do instead of excessive throat clearing or coughing are taught, then 21 techniques for how to improve the speaking voice are given. A brief overview for a public speaking presentation is also outlined.
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Foreign Accent Modification Course
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This Foreign Accent Modification Course is designed to go beyond other available American English consonant and vowel sound materials. This more encompassing course also includes monitoring one’s rate of speech, common American English language issues such as intonation, idioms or pluralization, as well as general American telephone skills. Techniques are included to help employees remember to use what has been learned in this course in the daily work setting.
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Telephone Skills Course
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This Telephone Skills Course gives training for people at all levels of the company's organization in proper American telephone skills and usage in the United States. Employees can listen to your customers to better convey information over the telephone about your company’s services or products.
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Americans with Disabilities Act (ADA) Course
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This ADA Course is designed to help employers meet the speech, language, and hearing needs of their customers and employees. Today’s diversity among staff and customers can lead to misunderstanding causing inefficiency and offense. This course focuses on informing management and employees on how to treat other employees orcustomers who have speech, hearing, or language difficulties.
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